Manager- Change Management

Responsibilities:

Apply a structured methodology and lead change management activities 

Assess the change impact 

Complete change management assessments 

Create change management strategy 

Identify, analyze, prepare risk mitigation tactics 

Identify and manage anticipated resistance 

Support communication efforts 

Support training efforts 

Integrate change management activities into project plan 

Evaluate and ensure user readiness 

Manage stakeholders 

Track and report issues 

Define and measure success metrics and monitor change progress 

Requirements:

* Candidates should have a minimum of 5+ years experience in telecommunications

* Master degree is preferred 

* Good business relationship with telecom industry consultant, analyst institute.

You can forward the resumes to the below people;

Harriet.Akano@huawei.com , and copy to Olusola.Arowobusoye@huawei.com and seye.fasuyi@huawei.com

Continous Service Improvement- Manager

Responsibilities:

Increase the efficiency, maximizing the effectiveness and optimising the cost of services and the underlying IT service management processes.  Ensure that improvement opportunities are identified throughout the entire service lifecycle. Continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

Review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

·         Service strategy

·         Service design

·         Service transition

·         Service operation

Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes

Improve cost effectiveness of delivering IT services without sacrificing customer satisfaction

Review  management information and trends to ensure that services are meeting agreed service levels

Review   management information and trends to ensure that the output of ITSM processes are achieving the desired results

Conduct maturity assessments against the process activities and roles to highlight areas of improvement or concern

Conduct  internal audits verifying compliance

Conduct  external and internal service reviews to identify CSI opportunities

Review  analysed data

Present recommendations to senior management for improvement

Help  prioritise improvement opportunities

Requirements:

* Candidates should have a minimum of 5+ years experience in telecommunications

* Master degree is preferred

* Good business relationship with telecom industry consultant, analyst institute. You can forward the resumes to the below people; Harriet.Akano@huawei.com , and copy to Olusola.Arowobusoye@huawei.com and seye.fasuyi@huawei.com

Manager -Test

Responsibilities:

Managing the Test team.

Lead, plan and direct the activities of test engineers, maximising effectiveness.

Responsible for analysing, generating, estimating and delivering Use Cases and Test plans within the constraints of time, cost and quality, to the customer’s satisfaction, acting as a responsible point of contact for the team.

Manage and measure performance and delivery against work plans, and take corrective action where necessary.

To be actively involved in evolving and improving the testing methodology

To undertake such other work as is necessary to achieve the overall objectives of the System Test Team.

A strong understanding of testing  technologies from both a technical and business perspective, specifically writing Test Plans, Test specifications and Test Reports.

Experience in managing and sustaining diverse relationships.

Demonstrated pro-activity in capitalising on opportunities and resolving issues.

Use of defect tracking systems and version control systems

Requirements:

* Candidates should have a minimum of 5+ years experience in telecommunications

* Master degree is preferred

* Good business relationship with telecom industry consultant, analyst institute. Forward the resumes to the below people; Harriet.Akano@huawei.com , and copy to Olusola.Arowobusoye@huawei.com and seye.fasuyi@huawei.com

SLA specialist

SLA Specialist – IT Service Level Management is accountable to the for the management of performance against the contracted and agreed service levels. 
The position:  Ensure delivery & SLA adherence from Huawei managed services team for IT operations Ensures that the current and future service level requirements (of customers are identified, understood and documented in SLA and SLR documents.  Ensures that service reports are produced for each service and that breaches of SLA targets are highlighted, investigated and agreed actions progressed.  Leads the service level management process and drives its efficiency and effect Ensures that the current and future service level requirements of customers are identified, understood and documented in SLA and SLR documents.  Is accountable to obtain the information that correctly drives a true understanding of the Service Level performance of the Suppliers.  Measures and reports on process performance, the effect of process improvements and fine tunes as required.  Ensures service scope, SLAs, OLAs and other agreements are reviewed on a regular basis  Ensures that the Process is properly integrated with other relevant ITSM processes Participate in cross functional meetings with key stakeholders involved in the development and deployment of services in order to define best solutions for existing , as well as new products and services. Conduct analysis of performance reports and patterns to evaluate real time capacity and propose capacity enhancements , as & when required Should be able to analyse reports & summarise conclusions in pro-active manner 
Requirements: * Candidates should have a minimum of 5+ years experience in telecommunications * Master degree is preferred  * Good business relationship with telecom industry consultant, analyst institute. * Proactive , team player & keen to learn
* Strong Ability to analyse and diagnose performance issues from Reports

Forward the resumes to the below people;

Harriet.Akano@huawei.com , and copy to Olusola.Arowobusoye@huawei.com and seye.fasuyi@huawei.com

QA specialist

Responsibilities:

Setup the Quality Objective by the higher-level quality objective and the demands and requirements of EMTS IT and stockholders, etc.
Determine the route and process of achieving the quality objectives
Confirm the quality Responsibilities and Rights
Determine the quality resources including peoples, equipment, Materials, information and cost, environment.
Determine the approach and tools for quality assurance, control and improvement.
Determine the schedule, activities, due time, acceptance standards and the in-scope regulation of QA.
Organizes and releases the periodic QA review plan. The plan includes the basis (criteria) of audit, contents (range) and methods.
Conduct QA reviews periodically (like each week during transition implementation, or monthly during the operations).
Assure the mapping between reference key process roles to typical ITO operations roles, the ITSM tools configurations to capture and record Key Processes KPIs / SLAs, and assure the validity of the deployed processes flows
Gathering and recording the necessary information and measure for business quality analysis.
Based on the original measurement, evaluate and analysis the quality status, determine the level of Service Quality.
Provide the visual status Report of the system quality level. Release periodical report of the service quality status to the relevant senior manager, and pre-alarm and announces in the case of Service Quality Level down and resume.
Implementing the QA internal audit for business performance, process and organization, Evaluate the adaptability, efficiency, and integrity of the QMS. Documents the finding and good practices.
Organizes the improvement requirements from the management review, perform Periodic tracking in the form of a QM monthly meeting and work profile to drive the relevant departments and principals to implement the improvement activities.
Analysis the ITO services levels and status. Identify the problems and gap. Analysis the root cause by using the quality methods and tools.
Drive and plan a ‘PDCA’ improvement project(s) /action plans to be carried out for the special issues/problem.
Base on the Defects-Prevention objective of Quality Management policy, summarize and solidify the lessons and experience for later improvement.
Implementing the VOC Management ,improving the satisfaction of the ITO customers.

Forward the resumes to the below people;

Harriet.Akano@huawei.com , and copy to Olusola.Arowobusoye@huawei.com and seye.fasuyi@huawei.com

CRM specialist

Responsibilities:
Manage and oversee the design, build, implementation and acceptance of new products configuration in the CRM/voucher management and mediation modules.
Oversee implementation, integration and upgrade of new/existing solutions in the Customer Relationship Management (CRM) module enterprise wide.
Oversee planning for the order handling process for SIM cards, Recharge vouchers and all order fulfilment
Oversee the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the CRM systems.
Ensure timely delivery of all fulfilment projects
Prepare RFPs and RFQs and audit statement of compliance and functional requirements for CRM
Manage the daily activities of the CRM application team to ensure constant system availability and perform routine and ad hoc maintenance activities.
Ensure the SIM/Voucher provisioning demand forecast are met within stipulated timelines
Ensure all queries from internal customers are resolved within agreed SLA’s
Coordinate the monitoring and documentation of operating system performance and resolution of slow performance issues.
Ensure the provision of support functions down to the last line of support (for problems relating to database and operating systems) before escalating to IT vendor.
Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.  
Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT Strategy, Planning and Architecture.
Perform any other duties as assigned by the Director, IT Strategy, Planning and Architecture.

Requirements:
* Candidates should have a minimum of 5+ years experience in telecommunications
* Master degree is preferred
* Good business relationship with telecom industry consultant, analyst institute.
* Strong Ability to analyse and diagnose performance issues from Reports
* Proactive , team player & keen to learn

You can forward the resumes to the below people;

Harriet.Akano@huawei.com , and copy to Olusola.Arowobusoye@huawei.com and seye.fasuyi@huawei.com