Manage and oversee the design, build, implementation and acceptance of new products configuration in the CRM/voucher management and mediation modules.
Oversee implementation, integration and upgrade of new/existing solutions in the Customer Relationship Management (CRM) module enterprise wide.
Oversee planning for the order handling process for SIM cards, Recharge vouchers and all order fulfilment
Oversee the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the CRM systems.
Ensure timely delivery of all fulfilment projects
Prepare RFPs and RFQs and audit statement of compliance and functional requirements for CRM
Manage the daily activities of the CRM application team to ensure constant system availability and perform routine and ad hoc maintenance activities.
Ensure the SIM/Voucher provisioning demand forecast are met within stipulated timelines
Ensure all queries from internal customers are resolved within agreed SLA’s
Coordinate the monitoring and documentation of operating system performance and resolution of slow performance issues.
Ensure the provision of support functions down to the last line of support (for problems relating to database and operating systems) before escalating to IT vendor.
Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT Strategy, Planning and Architecture.
Perform any other duties as assigned by the Director, IT Strategy, Planning and Architecture.
Requirements:
* Candidates should have a minimum of 5+ years experience in telecommunications
* Master degree is preferred
* Good business relationship with telecom industry consultant, analyst institute.
* Strong Ability to analyse and diagnose performance issues from Reports
* Proactive , team player & keen to learn
You can forward the resumes to the below people;
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